Day Care

• New guests are encouraged to arrive before 8am on their first few visits to give them time to adjust to day care and group play, before the fun begins with the rest of their friends . We also require all dogs to be checked in no later than 10am (unless by prior arrangement).
• Payment for day care is to be paid in advance, using one of our concession cards or when paying a day at a time on the day by cash, eftpos or credit card.
• Bookings are to be made 24 hours in advance for day care and are subject to availability - exceptions will be made for quiet days.
• You must give a minimum of 24 hours notice for cancellations of your day care booking . A 50% cancellation fee will be charged if less than 24 hours notice is given .
• A 100% fee will be charged for “no shows”.
• Hours of operation are 6:30am-6:30pm on Mondays to Fridays. Closed on public holidays & weekends. Please check for reduced hours during COVID restrictions.
• Late fees will be charged at $10 for every 10 minutes with a maximum of $30 payable on arrival unless arrangements for a late pickup have been made in advance. If later than 30 minutes late your dog may be kenneled overnight at owners expense.
• We are able to give puppies aged 9 months and younger, food between 11am-12pm. Please bring the food in a named container or bag. We can only offer this service for puppies that are being feed 3 meals a day, or that haven't eaten their morning meal.

Vaccinations

• All dogs must remain current and up-to-date with vaccinations including DHPP (Distemper, hepatitis, parainfluenza, parvovirus), Leptospirosis and Bordatella (kennel cough)
• Owners must bring in proof of annual booster vaccinations each year
• We accept puppies that are 16 weeks or older and once they are 7 days out of their vaccination period.

Health

• THE DOG DEN requires all dogs to be de-sexed by 7 months of age
• Please advise THE DOG DEN if your dog has had diahorrea, vomiting, coughing or any other sickness 24 hours before they attend day care
•  If your dog has been housed in boarding kennels or attends another dog daycare centre your dog must not attend day care for at least 7 days to prevent the possible spread of infections such as canine cough
• If your dog contracts kennel cough at any point in time there is a 10 day stand down period after the dog has finished its antibiotics and symptoms have subsided.
• It is important to keep us informed regarding your dog’s health such as wounds, scratches, scrapes or injuries.
• Please inform us regarding your dogs health, including wounds, scratches, scrapes and/or injuries. Throughout the course of the day our staff will be checking the health of your dogs in our care, so it is essential we are informed about anything out of the ordinary.
• Any dog who has had an anaesthetic and or sedation cannot attend day care until 48 hours after the drugs were administered
• If your dog is fed in the morning please make sure to feed them 1 hour before attending day care to give them a chance to digest their breakfast before exercise. This is to prevent vomiting their food up and to prevent other potential problems such as gastric torsion (bloat)
• If your pet is on medication while boarding with us, please provide detailed instructions and we can administer oral medication. We unfortunately are not equipped to give injections to pets.

Boarding

• Bookings are to be made 48 hours in advance for day care and are subject to availability. 
• You must give a minimum of 48 hours notice for cancellations of your boarding booking. A 50% cancellation fee will be charged if less than 48 hours notice is given. 
• A 100% fee will be charged for “no shows”.  
• A costs associated with your stay must be paid in full before we can release your pet.
• Due to the safety of our guests, our cutoff age for boarding is 12 years old. Please contact our office if there are any questions or concerns.
• To make the transition to boarding easier, we ask owners to provide food during the stay, though we do have a range of hotel kibble and raw food available, if more convenient.
• Owners are welcome to bring blankets, toys or any bedding to make your dog's stay more comfortable (if they will not chew/rip/ingest). However, we will not be liable for damaged or lost property.
•   Our team live on site, and out of courtesy of our neighbours, and also to protect our Resource Consent we are unable to take dogs that continue to be noisy (barking/howling/crying), such as barking at night, or crying/howling due to separation of human contact. If there is a continued problem with noise levels, we will unfortunately have to contact you to come and collect them.